Cancellation & Refund Policy
What happens to money already paid if a hire is paused or cancelled, for each of the three hiring models.
Cancelling a project hire
You may cancel in writing at any time. Work delivered up to that date is billable. Anything paid in advance for work not yet started is refunded, less any third-party costs already committed on your behalf.
Cancelling hourly work
Hourly work stops whenever you say stop. You pay for the hours already worked and logged; unused hours bought in advance are refunded in full.
Cancelling a monthly engagement
Monthly engagements run month to month and need 15 days’ written notice. The current month is payable in full; no further months are charged after the notice period ends.
If we cancel
If we cannot continue — a developer becomes unavailable and we cannot replace them, or the work turns out to be outside what we can deliver — we refund everything paid for work not delivered and hand over all completed work and access.
What is not refundable
Work already delivered and accepted, and fees paid to third parties on your behalf (hosting, licences, app store accounts, subscriptions). Those follow the provider’s own refund terms, not ours.
How to request a refund
Email us with the project or developer name and what you are asking for. Approved refunds go back to the original payment method within 10 working days.
Contact
Questions about this policy, or to request a refund: hello@hiredeveloper.co.in.